Flight delays are frustrating, but managing them shouldn’t be
1 in 6 travelers miss connections due to delays or cancellations. For my BrainStation capstone, I designed a mobile app to simplify disruption management. The solution helps travelers rebook flights, adjust plans, and stay informed—reducing stress and saving time.
Role
UX/UI Designer
Timeline
July 2024–September 2025
Know the User
Travelers who experience flight delays and cancellations, which disrupt their plans and cause stress.
Goals
Simplify the process of managing disruptions to reduce stress and save time.
Approach
I conducted interviews, created sketches, built a testable prototype, and iterated based on user feedback.
Eliminating long call times and uncertain outcomes
Travelers shared how long call wait times and unclear instructions added to their stress during disruptions. Through interviews, I discovered that the process of managing delays was often more frustrating than the delay itself. This insight led me to design a user-friendly flow for rebooking and real-time updates.
Addressing the frustration of being left without assistance
Travelers often felt abandoned during disruptions, struggling to coordinate changes across multiple providers. Using an affinity map, I identified their core pain points: lack of centralized assistance and delayed communication. My solution centralizes all bookings and provides step-by-step guidance, empowering travelers to manage disruptions seamlessly.
Crafting trust through intentional design and branding
Through moodboards and UI inspiration, I explored calming color palettes and clean typography to create an app that feels intuitive and reliable. I also created Tarmac, a design system that ensures consistency and cohesion across the app. Every detail, from layout to micro-interactions, was intentional—making the experience seamless and trustworthy.
